Can you return a diamond ring to Zales?

You may return your purchase within 30 days of the purchase date. You may exchange jewelry within 60 days and watches within 30 days. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewelry Replacement Plan.

Will Zales take a ring back?

If your diamond becomes chipped or broken or is lost from its original setting during normal use, return the jewelry to any Zales, Gordon’s or Zales Outlet store. We will replace the diamond* with one of similar value and quality at no charge to you.

Does Zales sell real diamonds?

All Zales lab-created diamonds are independently certified for quality and are 100% conflict free – and all lab-created diamonds are covered by Zales Lifetime Diamond Guarantee. Visit your local Zales to experience lab-created diamonds in person.

How do I return something to Zales?

Return by Mail

  1. Start your return online.
  2. Ship your items with the prepaid shipping label that we’ll email to you to print at home. Enclose the original or a copy of the packing slip.
  3. No printer? …
  4. Returns are processed within 5 business days and refunds can be expected 5-7 business days after processing.
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Does Zales do returns without receipt?

You can return both in-store and online purchases to any Zales or Zales Outlet store. Follow these steps to initiate store return: Bring your item to the store with the original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to you.

Can you return Jewellery?

When your Jewellery arrives, you have the right to return or cancel your order for any reason. If you don’t like the goods or have changed your mind, you can cancel the order. This is usually within a fourteen-day ‘cooling-off’ period.

Can you return a ring after its been resized?

Repaired and Resized Engagement Rings

Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.

What is Zales return policy?

You may return your purchase within 30 days of the purchase date. You may exchange jewelry within 60 days and watches within 30 days. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewelry Replacement Plan.

Where do Zales diamonds come from?

Zales sells natural diamonds that come from two main sources: Canada and conflict-free areas. Canadian diamonds, which Zales sells under the “Arctic Brilliance” line, come from the northwestern part of the country, a region known as the Canadian Arctic.

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Is Zales worth?

Zales is a very well-known jewelry chain store brand, with Zales Corporation owning a few other jewelry chain brands as well. … Zales does not go the extra mile to merit being considered a great quality jewelry store, which is why you should avoid purchasing anything from them.

How do you return an engagement ring?

Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase. When you decide to return the ring, you should include the original ring documents. You need to include receipts, certificates, maintenance records, appraisals, and ring box with the engagement ring, itself.

Can you return jewelry to target?

Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description.

Does Zales resize rings for free?

If you want to resize a ring at Zales, you’ll have to pay at least $54.99 for gold rings. You can resize most gold diamond rings down or up by two sizes for this price. However, resizing and other jewelry services are free if you purchase the Zales Lifetime Jewelry Protection Plan.

Does Zales have a lifetime warranty?

At Zales, we provide a Lifetime Diamond Commitment3 to protect your diamonds. We recommend adding the optional Lifetime Protection Plan to cover repairs and/or maintenance on the metal of your jewelry to enjoy true worry-free wear.

Are Zales gift cards refundable?

Gift cards are non‐transferable, non‐refundable and are not redeemable for cash. … Gift cards cannot be applied as payment toward your Zales Credit Card® account.

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